Note: The below text is translated from the related french page. In case of divergence, the french text prevails.
These terms of purchase are concluded on the one hand by the company Wizard Cloud Marketing S.à r.l. with a share capital of 12000 Euros whose registered office is located at 3 Rue Pierre Witry, 8044 Strassen, Luxembourg registered in the Trade and Luxembourg companies under number B221948 hereinafter referred to as "Wizard" and managing this site and, on the other hand, by any natural or legal person wishing to make a purchase via this website hereinafter referred to as "the buyer" .
Article 1. object
These conditions of sale are intended to define the contractual relationship between Wizard and the buyer and the conditions applicable to any purchase made through this website. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity, allowing him to commit to these general conditions of sale. Wizard Cloud Marketing S.à r.l. retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2. Products
The products offered are those that appear on this site within the limits of available stocks. Wizard reserves the right to change the product assortment at any time. Each product is presented on the website in the form of a description containing its main technical characteristics. These descriptions and the accompanying photographs are as accurate as possible but do not bind the Seller in any way. The sale of the products presented on the site is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.
Article 3. Price
The prices appearing on the product sheets of the Internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products. The Wizard company reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.
The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order.
Article 4. Order and terms of payment
The buyer can create an account on the site if he wishes. The account creation section is accessible directly from the side menu bar. The buyer can thus consult and manage his account (order status, profile, delivery and billing addresses, etc.) from his personal space by identifying himself using this account.
The Wizard company offers the buyer to order and pay for its products by secure payment by credit card via the Stripe system (http://stripe.com). No banking information is transmitted or stored on Wizard's servers. The security of the financial transaction is provided entirely by Stripe. The confirmation of an order entails acceptance of these conditions of sale, the recognition of having perfect knowledge of them and the renunciation of availing oneself of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. The Wizard company will communicate to the buyer by e-mail the confirmation of the registration of his order. Payment for an order can also be made by bank transfer or at the time of delivery of the order for any delivery in Luxembourg.
All orders are available for viewing on the personal space dedicated to the buyer on the site. If the buyer wishes to contact Wizard, he can do so through the contact form accessible on the site.
Article 5. Retention of title
The Wizard company retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.
Article 6. Withdrawal
Under article L222-9 of the Consumer Code, the buyer has a period of fourteen calendar days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs. The request for withdrawal must be made by the buyer to Customer Service, which can be reached through the contact form accessible on the site, which assigns him a return merchandise number and a return slip. The return of the product must be made by tracked shipment and be accompanied by the return slip provided by Customer Service. Return costs are the responsibility of the Wizard company, the shipping label is provided by Customer Service. The returned product must be in its original packaging, undamaged and unaltered in any way. Upon receipt of the product, the Wizard company checks the product and then refunds the amount of the order without penalty.
Article 7. Delivery
Deliveries are made to the address indicated on the order form. Orders are placed by one of the delivery service providers chosen by Wizard. Delivery times are given for information only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer refunded. The Wizard company will be able to provide the buyer with the tracking number for their package by e-mail. In the event of the buyer's absence, he will receive a notice from the delivery person indicating the procedure to follow to recover the package. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the company Wizard. The buyer is required to check, in the presence of the delivery person, the condition of the packaging of the goods and its contents on delivery. In the event of damage during transport, any protest must be made to the carrier at the time of receipt of the package and must reach Wizard's Customer Service within 2 working days of delivery. A flat rate contribution to shipping costs will be invoiced to the buyer.
Article 8. Warranty
All products supplied by the Wizard company benefit from the legal guarantee provided for by articles L212 and following of the Consumer Code. In the event of non-compliance of a product sold, it may be returned to the Wizard company which will restore it to compliance, exchange it or refund it. All complaints, requests for exchange or refund must be made to Customer Service, which can be reached through the contact form available on the site.
Article 9. Return
In the event that the buyer has received a product whose reference does not correspond to the product ordered, he has the possibility of issuing a return request. The return request must be made by the buyer to Customer Service, which can be reached through the contact form accessible on the site, which assigns him a return merchandise number and a return slip. Any complaint must be made within thirty calendar days after delivery. The return of the product must be made by tracked shipment and be accompanied by the return slip provided by Customer Service. Return costs are the responsibility of the Wizard company, the shipping label is provided by Customer Service. The returned product must be in its original packaging, undamaged and unaltered in any way. Upon receipt of the product, the Wizard company checks the product and returns the product corresponding to the order. If, however, the reason announced for the return of the product was not confirmed by the Wizard company, the product in question would be sent back to the buyer at his expense.
Article 10. Liability
Wizard, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems. Nor can it be held liable in the event that an exceptional event occurs linked to its service providers or to the countries of delivery. In addition to a problem of conformity of a product purchased on the site, no complaint from the buyer will be accepted concerning the inability to use the product purchased. It is the responsibility of the buyer to choose a product that suits him.
Article 11. Settlement of disputes
These distance selling conditions are subject to Luxembourg law. In the event of litigation or litigation, the Luxembourg courts will have sole jurisdiction. Only the French version of these conditions is authentic.